Request a Certified Record by Phone

The public may call the state Health Statistics office at (515) 281-4944 from 7:00 a.m to 4:45 p.m., Monday through Friday, except for state-observed holidays.

A recording gives instructions for submitting a written application by mail, in person walk-in requests at the state health statistics office, or ordering with a credit card.

Credit cards currently being accepted include American Express, Discover, Mastercard, and Visa.

Should callers choose the credit card option, they will be connected to a health statistics operator, who will explain the charges, run the card number through a credit check, and take the person's required information.

The company that screens the credit cards charges $5.50 in addition to the $15.00 record fee charged by the department. It may take up to 3 weeks to process your request.

NOTE: Due to the volume of calls received daily, callers may expect to hold  the line (possibly 20 minutes or more) while waiting for the next available operator.  Also, credit cards may not be used to pay for family history requests.